Shipping Policy

Marichyai currently ships exclusively within the 48 contiguous United States and Washington, D.C.

Orders are prepared and shipped from our Woodstock, New York location. We do not currently offer international shipping.

Shipping Destinations

We currently ship to residential and commercial addresses within the 48 contiguous United States and Washington, D.C.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • The U.S. Virgin Islands
  • American Samoa
  • The Northern Mariana Islands
  • Other U.S. territories or overseas islands
  • P.O. boxes
  • APO, FPO or DPO addresses
  • International destinations

If an order is placed with an address outside our current service area, we may contact you to cancel and refund the order.

Shipping Rates

Shipping charges are calculated and displayed at checkout.

Where available, eligible orders may be upgraded to Express Shipping for an additional $29. Express Shipping may not be available for oversized, fragile, made-to-order or certain pottery items. Available shipping methods will be shown during checkout.

Order Processing

Most in-stock orders are processed within 1–5 business days after payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Because some of our products are handmade or available in limited quantities, certain items may require additional processing time. Any extended preparation period will be stated on the product page whenever possible. If an unexpected delay affects your order, we will contact you by email.

Processing time is separate from shipping transit time.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and transferred to the carrier.

  • Standard Shipping: approximately 3–8 business days
  • Express Shipping: approximately 2–4 business days, where available

These timeframes are estimates and are not guaranteed delivery dates. Weather, carrier disruptions, seasonal demand and other circumstances outside Marichyai’s control may affect delivery.

An Express Shipping selection speeds up carrier transit only. It does not necessarily shorten the processing time required to prepare handmade, fragile or limited-availability products.

Order Confirmation

After placing your order, you will receive an Order Confirmation email containing a summary of your purchase and your shipping and billing information.

Please review the shipping address carefully. It should include the recipient’s full name, street address, apartment or unit number where applicable, city, state, ZIP code and a valid contact number.

If you notice an error, contact us at support@marichyai.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

Shipping Confirmation and Tracking

Once your order ships, you will receive a Shipping Confirmation email containing the carrier and tracking information.

Tracking information may take 1–2 days to become active after your Shipping Confirmation email is sent.

If your order contains multiple items, it may be divided into more than one shipment. Packages may arrive on different days, and a separate tracking number may be provided for each shipment. You will not be charged additional shipping fees when Marichyai divides an order into multiple packages.

Handmade, Fragile and Pottery Items

Some Marichyai products, including handmade black pottery, require additional protective packaging and careful handling.

Please open fragile packages carefully and retain the original shipping box and packing materials until you have inspected the product.

Handmade products may show natural variations in shape, surface, color or dimensions. These characteristics are part of the making process and are not considered shipping damage.

  • Please open fragile parcels carefully and check your order as soon as it arrives.
  • Email support@marichyai.com within 3 calendar days of delivery with your order number, a short description and photos of the item, the inner packaging, the outer box and the shipping label. This is the deadline for telling us about the damage, not for returning anything.
  • Keep the item and all packaging until we've reviewed your case, and don't send anything back unless we ask.
  • Once we confirm the damage, we'll send a replacement or refund the full amount, including original shipping. In most cases your photos are all we need and you won't have to return the item. If we do need it back, we'll send you a prepaid return label.
  • If more than 3 days have passed, contact us anyway. We review each case individually, and this deadline does not limit your rights under applicable law.

Delayed, Missing or Marked-as-Delivered Packages

Carrier delays can occasionally occur after an order leaves our location.

If tracking has not updated for several business days or your package is significantly delayed, please contact us. We will review the tracking information and assist with a carrier inquiry when appropriate.

  • Package lost, or marked delivered but not received? Contact us within 7 days of the tracking status updating.
  • We'll file a claim with the carrier and send a replacement or a refund.

Refused and Undeliverable Packages

If a package is returned to Marichyai because the address was incomplete or incorrect, the recipient was unavailable, delivery was refused, or the carrier could not safely complete delivery, we will contact you after the package is returned.

Original shipping charges (including any $29 Express upgrade) are non-refundable for change-of-mind returns, unless the law requires otherwise. Any cost to resend the order may be charged to the customer. If we sent the wrong item, it was damaged in transit, or it is defective or not as described, we refund the full amount, including original shipping and any Express upgrade, and we cover the return shipping.

Once we receive and inspect your return, we issue the refund to your original payment method within 7 days and email confirmation. Banks usually post card refunds within 5–10 business days; PayPal refunds usually arrive within a few business days. Shop Pay Installments refunds reduce or cancel remaining installments, with payments already made refunded.

Contact Us

For questions about shipping or an existing order, contact:

Marichyai Customer Support
Email: support@marichyai.com

Please include your order number when contacting us about an existing purchase. We reply within 1 business day.